Return & Refund Policy
At LiTime-CA, we stand behind our energy solutions with a 30-day satisfaction guarantee. If your purchase does not meet your expectations, you can return your items in their original condition for a refund or exchange.
Contact Support
Email our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the item in its original packaging, including all batteries, cables, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the product back to our Canadian distribution center.
Inspection and Refund
Once our technicians inspect the returned hardware, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing